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Our Promise
Your Satisfaction, Our Priority
At Olive & Oud, our customers are at the heart of everything we do. We don’t just see your order as a transaction — we see it as a trust, an amanah, that we must honour with sincerity and excellence. That’s why customer satisfaction is not just a goal for us — it’s our highest priority.
Always Here for You
We want you to feel confident before making any purchase. That means we will always be on hand to answer your questions, whether about product details, sizing, shipping, or anything else. From the very first click on our website to the moment your order reaches your doorstep, our team is committed to being available, approachable, and supportive.
Growing Together
As a new company, we see a great opportunity to learn and develop with our customers. Your feedback is not only welcome — it is essential to shaping the way we grow. With your support, we aim to continually improve our systems, from supply chain management to delivery efficiency, making the entire process as seamless as possible. Our long-term goal is a streamlined, efficient supply chain that serves you with speed, accuracy, and care.
Clear and Honest Communication
We know how important it is for our customers to feel connected, informed, and confident in every step of their journey with us. That’s why we are committed to building streamlined communication channels where reaching us is simple and straightforward. Whether it’s through our website, social media, email, or other avenues as we grow, your questions, feedback, and concerns will always be welcomed and addressed with care.
We want you to feel supported from the moment you browse our products to the moment your order arrives — and beyond. This includes providing detailed product information such as size guides, stock quantities, material descriptions, and guidance for proper use and care, so that you can make fully informed decisions with confidence.
As a new company, we are learning and developing every day, and your feedback plays a crucial role in that growth. By sharing your experiences and suggestions, you help us improve our supply chain, refine our processes, and enhance the overall shopping experience. In turn, we aim to make communication as seamless as possible, so that you always know we are listening, learning, and acting in your best interest.
At Olive & Oud, clear and honest communication is not just about answering questions — it is about building a relationship of trust. We want you to feel confident that when you reach out, your voice matters, your concerns are respected, and your satisfaction is always our priority.
Helping You Make the Right Choice
We want every customer to feel fully informed and confident when making a purchase. That’s why we do our best to provide clear and transparent information at every stage. From detailed size guides that help you choose the perfect fit, to honest updates on stock availability, we ensure there are no surprises along the way.
Our product descriptions go beyond the basics, offering insight into origins, ingredients, and materials, so you know exactly what you’re buying and where it comes from. Where relevant, we include care instructions so that your items can be preserved and enjoyed for as long as possible. We also provide realistic shipping and delivery information, so expectations are clear and accurate.
In addition, we believe in the importance of community, which is why customer reviews and feedback are an integral part of our platform. Your voice not only helps us grow but also supports other customers in making informed choices.
At Olive & Oud, we believe that an informed customer is a confident customer — and confidence is the foundation of trust.
A Brand You Can Trust
Our promise is simple: we will always put our values before profit. At Olive & Oud, every decision — from choosing ethical suppliers to packaging and delivery — is guided by sincerity, fairness, and integrity.
We know that trust is earned, not expected. When you choose to shop with us, you are placing confidence in a company that seeks to serve with honesty and care. That’s why we make customer satisfaction a priority, ensuring that what you see is what you receive, and that our team is always available to support you before and after your purchase.
As a new business, we also recognise the opportunity to grow and learn alongside our customers. Your feedback helps us refine our supply chain, improve our processes, and build a better experience with every order. Our aim is to go beyond meeting expectations — to build lasting relationships founded on trust and barakah.
When you choose Olive & Oud, you are choosing more than a store. You are choosing a brand committed to earning your trust, every single time.
As-salāmu ‘alaykum!
This site is still a work in progress, so you may notice that not all features are fully active just yet.
We’re working hard every day to update and improve the site, bringing you new and exciting features very soon, in shā’ Allāh.
Stay tuned and thank you for your patience and support!