Frequently Asked Questions (FAQs)

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Simply browse our website, select the products you’d like to purchase, choose your size or quantity, and add them to your cart. When ready, proceed to checkout to enter your shipping details and payment information.

Our business model is exclusively e-commerce. Olive & Oud does not have any short or medium-term plans to establish retail outlets. We'll keep all of our customers up to date if our plans change.

Yes! You can create an account to make future orders faster and track your purchase history, or checkout as a guest if you prefer a simpler experience.

No, registration is optional. However, creating an account helps you stay updated on new products, promotions, and your order status.

If you need to make changes, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.

We provide detailed size guides for all clothing items. If you are unsure, feel free to contact us for guidance — we are happy to help you choose the right fit.

Yes. All our clothing is carefully selected to ensure it reflects modesty, authenticity, and tradition, while maintaining quality and comfort.

Absolutely. Every food product we offer, from honey to olive oil and dates, is halal-certified and sourced with care from ethical suppliers.

We restock regularly, depending on demand and supply availability. You can sign up for notifications on product pages to know when an item is back in stock or get in touch with us.

We accept major credit/debit cards, PayPal, and other secure online payment methods.

Yes. We use trusted, secure payment gateways to protect your financial information.

Yes, all prices displayed include VAT unless stated otherwise.

Some of our items are zero-rated for VAT purposes such as children's clothes, dates, edible oils, herbs and spices - for these items, VAT is applied at 0%.

From time to time, we offer special promotions and discounts - if you allow marketing emails, you will automatically receive the latest promotions.

Yes, we ship to customers around the world. Shipping fees and delivery times may vary depending on location.

Delivery times depend on your location and the shipping method selected. Domestic orders (in the UK & ROI) usually arrive within a few business days, while international orders may take longer.

If you have placed an international order and have a query on your delivery time, please get in touch with us.

Yes, once your order is shipped, you will receive a tracking number to monitor its progress until it reaches you.

Please contact our customer support team. We will investigate the delay and ensure your order reaches you as quickly as possible.

Shipping costs depend on your location and the size/weight of your order. Costs are calculated at checkout before you complete your purchase.

As part of our promise at Olive & Oud, we are committed to ensuring your satisfaction and making your shopping experience as seamless and reassuring as possible. As a values-led company, we want you to feel confident in every purchase.

Cancellation and Returns

You may return your items within 14 days of receiving your order if you change your mind. Items should be returned in their original condition, unused, and with all original packaging intact. Reasonable handling for inspection is acceptable. Once we receive the returned items and confirm they meet these criteria, we will issue a full refund for the product cost.

Delivery Charges

Delivery fees are generally non-refundable, except in cases where the wrong item or size was shipped. In such cases, we will refund both the product cost and any associated delivery charges.

Food Items and Hygiene Restrictions

Certain products, including perishable food items such as honey, blackseed products, dates, and olive oil, are subject to specific restrictions for safety and hygiene reasons. These items cannot be returned once opened and any items returned will by law have to be inspected to ensure quality. Please check product details carefully before purchase.

Return Shipping

Unless the item was faulty or sent incorrectly, customers are responsible for the cost of returning goods. We recommend using a tracked service to ensure your return reaches us safely.

Customer Support

Our team is always on hand to answer any questions before you place your order and to guide you through the returns process if needed. Your feedback is invaluable as we continue to improve our supply chain, service, and overall customer experience.

At Olive & Oud, our goal is to make every transaction a source of confidence and trust. We aim to provide a fair, transparent and customer-focused experience with every order.

Yes. If the item is eligible for exchange, please contact our support team for instructions.

Contact our support team to request a refund. Once approved, refunds are processed using the original payment method.

Please contact us immediately with photos of the item, and we will resolve the issue promptly by replacing the item or issuing a refund.

You can reach us via email, contact form on our website, or through our social media channels. We strive to respond quickly and helpfully.

A portion of every purchase is donated to charitable causes, from feeding the hungry to supporting orphans and community projects — ensuring your order creates lasting goodness (ṣadaqah jāriyah).

Please check our Projects page - this will be updated every time we work towards a cause.

Yes. As a values-led company, we are committed to trading only with ethical suppliers. For example, when sourcing Palestinian olive oil or dates, we ensure these products come from legal and responsibly managed land, avoiding any goods produced on illegal settlements. Speaking and acting on our values is about integrity and responsibility — it is neither anti-Israel nor antisemitic.

All our products also meet strict halal and quality standards, ensuring they are wholesome and responsibly sourced.

If you have any questions, please do get in touch with us and we'll be more than happy to answer any queries you have.

Sustainability is embedded in our sourcing, packaging, and operations. We prioritize ethical supply chains, reduce unnecessary waste, and select products that have minimal environmental impact.